مطلوب فورا لشركة كبرى IT End User Support Engineer- KSA , وظائف الرياض , Diyar United Company

وظائف السعودية
Closing on: فبراير 28, 2024
تصنيف الوظيفة: IT End User Support Engineer- KSA
نوع الوظيفة: دوام كامل
مقر العمل: السعودية
اسم الشركة: Diyar United Company
مطلوب فورا لشركة كبرى IT End User Support Engineer- KSA , وظائف الرياض , Diyar United Company

الوصف الوظيفي

A. Basic Scope of Job:

  • End User Support – Client’s environment support such as Desktops, Laptops, and its related applications and hardware

B. Accountabilities:

  • Provide workplace support for end users.
  • Proven experience in supporting end users and providing L1 Systems and network support.
  • Proven experience in internal networking.
  • Possess a strong technical background and proficiency in various IT areas, including: – Operating Systems: Knowledge and experience with Windows, macOS, and Linux operating systems.
  • Networking: Understanding of network protocols, IP addressing, DNS, DHCP, VPN, and basic troubleshooting.
  • Hardware: Familiarity with desktops, laptops, printers, and other common IT equipment.
  • Software Applications: Proficiency in Microsoft Office Suite, email clients, web browsers, and other commonly used software.
  • Remote Access Tools: Experience with remote desktop tools and remote support software.
  • Ticketing Systems: Familiarity with IT service management (ITSM) tools for incident tracking and request management.

 

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المهارات

C. Experience:

  • 1+/- Year experience in End User / Technical Support .

C. Education/ Certifications:

  • Bachelor of Computer Science, Information Technology or related stream.
  • MCSE Mobility, MCSA Win 10, CCNA , ITIL.
  • Familiarity with ITSM and Monitoring tool.

D. General Skills:

  • Team Work.
  • Communication Skills.
  • Ability to work in Shifts.
  • Communication Skills: Excellent verbal and written communication skills.
  • Customer Service Skills: must have strong customer service skills, including patience, empathy, and the ability to handle difficult users or challenging situations professionally.
  • Problem-Solving and Troubleshooting: Strong analytical and problem-solving skills are essential to identify and resolve technical issues efficiently. They should be able to troubleshoot hardware, software, and network problems effectively.

E. General Remarks:

  • Only Riyadh Based resources can apply .
  • Nationals only .
  • 1/- Year experience in Technical and End User Support is considered .
  • Final total package is SAR 10,000/- unnegotiable.

المرشح المفضل

عدد سنوات الخبرة :  الحد الأدنى: 1 الحد الأقصى: 5
منطقة الإقامة :  المملكة العربية السعودية
الجنس :   ذكر

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