Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

 

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The Perform Payment Investigations process supports various inquiries regarding Wire, ACH, drafts, cheques, or real time payments submitted by any client from one of the eight lines of business, including both internal departments as well as external financial institutions. Upon receiving the inquiry the team will investigate the transaction and inquiry to best determine how to assist. The process ends once appropriate actions are taken and resolution has been obtained.

This role directly supports Foreign Exchange (FX) Wire investigations. A multitude of internal and external requests are received such as tracing, recalling, reconciling, and/or returning FX wire payments. In addition, associates are responsible for managing breaks and a multitude of emails.

These individuals work in a fast paced environment that requires case management skills, accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience.

Job Description:

Responsible for the day-to-day analysis, research, and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

 

Responsibilities:

Assists with coordination of implementation for products, services, and operational solutions

Supports the design, documentation, implementation, and monitoring of new products and services

Provides guidance regarding procedural, technical, and operational changes

Expands business products knowledge within operations environment

Builds network by developing relationships with partners and teammates

Inspects data to identify issues and trends

Collects and interprets data to validate operational processes

 

Required Skills: (Must have these skills to be minimally qualified)

Highly organized with strong attention to detail and accuracy

Typing and Data entry experience

Case management skills with customer and client focus

Analytical, critical thinking, researching & problem solving skills

Excellent written and verbal communication skills

Experienced with Microsoft Office Suite

Excellent time management and prioritization skills, with ability to meet dead-lines in a changing production environment

Experience with working independently and collaborating on teams

Adaptability, able to work overtime when needed

Desired Skills:

Financial industry experience

Prior wire experience or FX experience

Familiarity with global markets

Experience with mitigating risk and handling of regulatory matters

Policies, procedures, and guidelines management

Shift:

1st shift (United States of America)

Hours Per Week:

40